We're looking for a kind, compassionate and resilient Support Worker to join our Young People Social Care Service in Ealing. £30,784.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: * Annual leave increasing up to 30 days with length of service * A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) * Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card * Fully paid induction programme and further training * ILM courses and Apprenticeship Programmes * Cycle to work scheme * Employee Assistance Programme for 24-7 confidential support * Online wellbeing resources * Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution * Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The working pattern for this role consist of: A rolling program, every 4 weeks Combination of; Early shifts 8:00 - 16:00 Late shifts 14:00 - 22:00 & weekend shifts What you'll do: - Building supportive, trusting relationships with customers - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Supporting key customers to set personalised goals in the form of a Support Plan - Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals - Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible - Open to feedback and self development - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is essentially customer-focused - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: - NVQ Level 2 or equivalent experience in the social care/charity sector - Experience working with young people Desirable: Experience of working with a supported housing service About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: * We focus on Excellence and innovation. * We are Caring and Compassionate. * We are Inclusive and Trusted. * We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description