My client is seeking an IT Support Technician to join their rapidly growing team in Cambridge. The role will provide end-user support to the client’s customers’ Microsoft 365-based systems as a part of their helpdesk team. You will need to be skilled in analysing problems and supporting issues, providing diagnosis and solutions. Whilst the first few months will be on premises at the offices in Cambridge, most of the team take advantage of the hybrid option, and work around 2-3 days from home per week. Key skills: • End-user support of Microsoft 365 • End-user support of Microsoft Windows 11 • Excellent telephone and email communication Supporting skills: • Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune • Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time • Ability to be on-call on evenings and/or weekends as part of a team rota (additional pay applies) • Clean driving licence Experience required: • Minimum of 2 years’ experience in first/second/third-line support within an MSP or other high-paced helpdesk environment. Benefits: • Flexible working from home, typically up to three days/week • 12 paid training days per year on a certified Microsoft syllabus • Profit share and annual performance bonuses (typically 10-15% base annually) • 20 paid holiday days per year plus Bank Holidays, with the option to purchase up to 20 more days via our Flexible Leave scheme • 6 paid sick days per year • Matched personal pension (4% employee, 5% employer) • Death in service insurance (3 x annual salary as lump sum to estate) • Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two • Free unlimited electric vehicle charging at the office in Quy • Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle • Access to trade pricing for personal purchases of computer hardware and software Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful