Assistant Manager – Convenience Retail

Salary: £30,255 | Hours: 40 hours per week (including weekends and bank holidays)

We are seeking a motivated and hands-on Assistant Manager to support the day-to-day running of a busy convenience retail store. This is a fantastic opportunity for an experienced retail professional who enjoys leading teams, delivering excellent customer service and driving store performance in a fast-paced environment.

Key Responsibilities

Store Operations

• Support the daily management of the store, ensuring high operational standards.
• Oversee stock replenishment across ambient, fresh and frozen product ranges.
• Manage deliveries, stock rotation, date checks, waste control and markdowns.
• Ensure excellent product availability, presentation and visual merchandising.
• Carry out cash handling and till procedures accurately.
• Maintain high standards of cleanliness and compliance with food safety and health & safety regulations.
• Open and close the store as a key holder.

Team Leadership

• Lead, motivate and develop store colleagues.
• Create effective rotas to ensure adequate store coverage.
• Conduct performance reviews and provide coaching and feedback.
• Foster a positive, high-performing team environment.
• Support employee relations matters professionally and fairly.

Customer Service

• Deliver outstanding customer service through a friendly and knowledgeable team.
• Resolve customer queries and complaints efficiently.
• Build strong relationships with customers and the local community.

Commercial Performance

• Support the achievement of sales, profitability and operational KPI targets.
• Monitor stock loss, waste and availability.
• Help control labour and operational costs.
• Produce accurate operational and financial reports when required.

About You

The ideal candidate will have:

• Previous retail supervisory or management experience (convenience, food retail or FMCG experience desirable but not essential).
• Strong leadership and communication skills.
• Excellent organisational and problem-solving abilities.
• A proactive and hands-on approach.
• A strong customer-focused mindset.
• The ability to thrive in a fast-paced environment.
• Flexibility to work a variety of shifts, including weekends and bank holidays.

What We Offer

• Competitive salary of £30,255
• 30 days holiday per year
• Birthday off every year
• Discretionary annual bonus
• Holiday buy-back scheme (subject to qualifying period)
• At least one day off every weekend
• Quarterly colleague social events
• High street discount scheme
• Structured training and development programme
• Excellent opportunities for career progression within a growing business

Important Information

• Assessment Day: Tuesday 21st October (approximately 1 hour).
• Successful candidates may be invited to a face-to-face second-stage interview.
• The first 9 weeks of training will be based in Birmingham, therefore candidates must be able to commute during this period.

If you are an ambitious retail leader looking for your next challenge and want to join a growing business that invests in its people, we would love to hear from you.