Customer Account Advisor | Stratford-upon-Avon | £26,800

We are looking for an experienced Customer Account Manager to join a busy, customer-focused team.
In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service.
What's on offer?

• £26,800 salary
• 37.5 hours per week
• Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
• Monday to Friday
• Career development opportunities

Essential Requirements

• Previous debt collection/debt recovery experience
• Previous call centre experience
• Strong communication and negotiation skills
• Ability to confidently manage sensitive customer conversations

Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered.
Location: Stratford-upon-Avon

Customer Account Manager | Stratford-upon-Avon | £26,800

We are looking for an experienced Customer Account Manager to join a busy, customer-focused team.
In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service.
What's on offer?

• £26,800 salary
• 37.5 hours per week
• Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
• Monday to Friday
• Career development opportunities

Essential Requirements

• Previous debt collection/debt recovery experience
• Previous call centre experience
• Strong communication and negotiation skills
• Ability to confidently manage sensitive customer conversations

Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered.
Location: Stratford-upon-Avon

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.