Title: Automotive Technical Support
Specialist (B2B)

Location: Bedford

Work style: Fully office based

Hours: 9am -5.30pm Monday to Friday
(occasional flexibility required). NO weekend work or shifts

Salary up to £55,000 + 15% Bonus +
excellent additional benefits

Sector : Passenger cars & dealerships

Company details

You will be joining one of the fastest growing automotive export
businesses in the world at a key moment in the transformation of
the sector. This is a very exciting role in which you will work
for this passenger car business which has experienced stunning
growth in the last 2 years. Your role is to essentially to
provide the most outstanding level of technical customer care and
technical training directly to the dealership network. This role
is part of the company’s growth strategy where customer care is
at the heart of it's planned growth . The work that you do will
directly impact repeat business, dealer reputation and future
sales success . Reputation is everything in this sector....not
just the provision of a wonderful CAR product, but in the
provision of outstanding customer service. This role is 100%
field based

DUTIES

This is a B2B technical support & training role

Dealer Communications

* Provide a fully field-based technical support to the
passengercar Dealer network and create visit reports.
* Manage a caseload and liaise with engineers.
* Escalate unresolved cases to the appropriate engineering team
* Liaise with Quality Improvement Team and the customer
experience team to suggest improvements to the product.
* Liaise with the aftersales team
Technical Training

* Review technical automotive documentation received from head
office.
* Create technical presentations and seminars and deliver to
on-site technicians, ensuring best practices are shared across
the Dealer network.
* Create technical service bulletins, troubleshooting guides and
training materials.
* Support the Warranty Team by verifying technical failures and
providing expert recommendations.
REQUIREMENTS:

* 5 years of experience in a previous technical role within the
automotive sector.
* A formal technical or engineering-based qualification or Master
Technician experience
* Experience with diagnostic tooling and engineering logging
equipment.
* Experience in hybrid and electric vehicle systems
* Ability to read and understand engineering drawings, including
electrical diagrams.
* Full and clean driving licence.