WE'RE HIRING | Commercial Operations Manager 📍 Henley-on-Thames | 9-Month Contract- Opportunity to become a permanent role 🕘 Working Hours: 35 hours per week, with an early finish on Fridays. Are you a commercially minded operations professional with a passion for process improvement, customer experience and driving business growth? We're working with an ambitious, market-leading engineering group looking for a Commercial Operations Manager to take ownership of key commercial processes and help improve operational efficiency. Key Responsibilities Key Responsibilities include, but are not limited to: Own the quote-to-order process, managing quotations and CRM data with precision. Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies. Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating. Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help. Support our sales team, freeing them up to focus on customer growth. Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs. Generate insights, using CRM and reporting tools to support commercial strategy and sales growth. Skills & Experience Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution. Comfortable managing large key accounts, with experience reducing friction in supply chain workflows. Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how. Skilled communicator with technical aptitude—able to translate complexity into clarity. Commercially astute and data-driven, with a track record of improving process and margin. Experience driving cross-functional change across sales, support and ops. 🌟 Why Consider This Opportunity? ✔ Join an ambitious, market-leading engineering group. ✔ Play a key role in improving commercial performance and customer experience. ✔ Work collaboratively across multiple business functions. ✔ Make a tangible impact on operational efficiency and business growth. If you're ready to take ownership, drive improvements and make a real difference within a growing business, I'd love to hear from you! Please get in touch to discuss the opportunity further or send over your CV. #Hiring #CommercialOperations #OperationsManager #SupplyChain #CustomerExperience #Manufacturing #EngineeringJobs #NewOpportunity