Housing Resettlement & Integration Support Officer

We are currently supporting a local council with the appointment of a Housing Resettlement & Integration Support Officer to join their Housing team on a temporary contract basis.

This is an excellent opportunity for a housing professional with experience in tenancy sustainment, homelessness, resettlement or housing support to make a meaningful impact on the lives of vulnerable households.

Working across homelessness prevention, refugee resettlement and private sector housing initiatives, you will help individuals and families secure suitable accommodation, access essential services and successfully sustain their tenancies.

Hourly rate: £36 (Umbrella)

Contract: 6 months

Hours: Monday to Friday | 09:00am to 17:15

Location: Hertfordshire

Key Responsibilities

• Support refugee households and former asylum seekers to secure and maintain accommodation within the private rented sector
• Assist residents with accessing welfare benefits, healthcare services, employment opportunities and wider community support
• Promote and develop the Council's private rented sector offer, building relationships with landlords, letting agents and housing providers
• Work closely with Homelessness Prevention and Temporary Accommodation teams to identify suitable move-on options for households in housing need
• Support former rough sleepers, ex-offenders and vulnerable individuals to access sustainable accommodation
• Undertake outreach work to engage rough sleepers and encourage access to housing services
• Conduct property inspections alongside colleagues to assess suitability for council-supported placements
• Act as a liaison between landlords and tenants to resolve tenancy issues and prevent tenancy breakdown
• Monitor tenancy outcomes, maintain accurate records and support rent account management

About You

To be successful in this role, you will have:

• Experience working within housing, homelessness, tenancy sustainment or housing support services
• Experience supporting vulnerable households, including those with complex needs
• Knowledge of homelessness legislation, housing options and welfare benefits
• Strong communication, negotiation and relationship-building skills
• Experience working collaboratively with partner agencies and external stakeholders
• The ability to manage a varied caseload and work independently
• A customer-focused approach and a genuine commitment to supporting residents to achieve positive outcomes

Desirable Experience

• Supporting refugees, former asylum seekers or resettlement programmes
• Working with private landlords and letting agents
• Knowledge of the Homelessness Reduction Act and wider housing legislation
• CIH qualification or equivalent housing-related qualification

If this opportunity is of interest, please apply with your updated CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.