Complex Needs Specialist (Support Worker) Location: west midlands Hours: 40 hours per week About the Role We are recruiting an experienced Complex Needs Specialist to join a supported housing service helping individuals experiencing homelessness and multiple disadvantage to rebuild their lives and achieve greater independence. This is an opportunity to join a specialist support team working with residents who may face a combination of complex challenges, including mental health difficulties, substance misuse, previous offending and barriers to securing and maintaining accommodation. The successful candidate will take a person-centred, strengths-based and trauma-informed approach, supporting residents to overcome challenges, develop independent living skills and achieve sustainable housing, health and wellbeing outcomes. Key Responsibilities Specialist Support and Resident Engagement * Develop positive, professional relationships with residents using strengths-based and trauma-informed approaches. * Complete and maintain individual support plans, risk assessments and outcome-focused interventions. * Identify barriers to independence and work collaboratively with residents to establish realistic, achievable goals. * Support individuals experiencing homelessness, mental health challenges, substance misuse and multiple disadvantage. * Deliver individual and group support sessions focused on independent living, personal development and wellbeing. Housing and Tenancy Management * Support referrals, resident assessments and accommodation entry processes. * Help residents understand tenancy agreements, housing responsibilities and relevant documentation. * Monitor rent accounts, address arrears and support residents with budgeting and money management. Essential Experience and Skills The successful candidate will demonstrate: * Significant experience supporting vulnerable individuals or families experiencing homelessness, complex needs or multiple disadvantage. * Experience working within supported housing, supported accommodation or another accommodation-based service. * Experience using trauma-informed and strengths-based approaches. * Practical experience of tenancy management, rent management or supporting residents to sustain accommodation. * An understanding of mental health, substance misuse, offending-related challenges and the barriers to independent living Additional Requirements * An DBS is required. * A full UK driving licence * Flexibility to work shifts in line with service requirements