Calor Gas Limited
Warwick · Posted 19 Oct 2026 · 5 applicants
Billing Operations Analyst
The Point, Warwick
12 months fixed term contract, Full-time, Hybrid
£29,000 to £34,000 (Dependent on experience)
At Calor, billing isn’t just about invoices — it’s a critical part of our customer experience. We’re looking for a detail-driven, analytical Billing Operations Analyst to help ensure every invoice we send is accurate, timely, and trusted.
If you enjoy solving complex data problems, improving processes, and working cross-functionally to make things better — this role offers real ownership and visibility across the business.
The Impact You’ll Make
As a key member of our Billing Operations function, you’ll act as a business owner for our billing systems and processes. You’ll safeguard billing accuracy while identifying opportunities to improve efficiency, reduce risk, and enhance the customer journey.
This isn’t just monitoring reports — it’s influencing how billing works.
What You’ll Be Doing
Overseeing billing systems to ensure invoices are issued accurately and on time
Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues
Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting
Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement
Driving continuous improvement initiatives, including automation and process optimisation
Creating and maintaining clear process documentation and training materials
Managing third-party suppliers to ensure strong service delivery and cost efficiency
What We’re Looking For
Essential
Strong analytical skills with the ability to interpret and manipulate large datasets
Advanced Excel/data capability (experience extracting and analysing database information)
Exceptional attention to detail and accuracy
Confident troubleshooting and problem-solving skills
Ability to clearly explain technical or billing issues to non-technical stakeholders
Strong organisation and ability to prioritise in a fast-paced environment
Desirable
Experience in Billing Operations, Accounts Receivable, or financial operations
Experience using BI/reporting tools to generate insights
Understanding of billing controls, financial compliance, or regulatory standards
Why Join Us?
Hybrid working model
Genuine ownership of critical business processes
Opportunity to influence systems and drive measurable improvement
Exposure to cross-functional stakeholders across IT, Customer Service, Finance and third-party providers
A role where your analytical skills directly improve the customer experience
What we can offer you:
If you’re someone who enjoys combining data, systems thinking, and operational improvement — and wants to see the tangible impact of your work — we’d love to hear from you.