Admin Sales Support

• Location: Eye, Suffolk, IP23
• Reports to: Sales and Customer Service Manager
• Salary: Competitive, based on experience
• Job Type: Full-time, Monday to Friday (8:30am – 5:00pm)

Our client is a leading UK manufacturer of high-quality equipment, known for our innovation and exceptional customer service. They are looking for an Admin Sales Support to provide comprehensive administrative and sales support to our Sales and Customer Service Team.

Day-to-day of the role:

• Act as the first point of contact for incoming calls and emails, ensuring responses are prompt and professional.
• Process UK and export orders accurately using our bespoke CRM system, including pricing, discounts, and customer details.
• Prepare and send customer quotations and proforma invoices.
• Confirm delivery dates and maintain communication with customers throughout the order lifecycle.
• Provide general administrative support including document handling, filing, and data entry.
• Assist with holiday and sickness cover within the Sales and Customer Service Team.
• Maintain accurate records and support the preparation of sales reports.
• Collaborate with internal departments such as production and logistics to ensure timely order fulfilment.
• Support the onboarding of new customers and maintain up-to-date client records.

Required Skills & Qualifications:

• Previous experience in a sales support or administrative role, ideally in a manufacturing or B2B environment.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with CRM systems is a plus.
• Ability to work independently and as part of a team.
• Logical thinker with initiative and a proactive approach to problem-solving.
• GCSEs (or equivalent) in English and Maths (Grade 4/C or above) are desirable.
• Business Administration or Customer Service qualifications are advantageous.

Benefits:

• A supportive and collaborative team environment.
• Opportunities for professional development and training.
• On-site parking and rural office setting.
• Potential for career progression within the Sales and Customer Service Team.

To apply for the Admin Sales Support position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.