As an Internal Account Manager in Trafford, Manchester you will manage customer relationships within the healthcare distribution sector. You'll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets. Client Details The organisation operates in the Retail industry in Manchester. Description Manage a portfolio of customer accounts, maintaining clear and helpful contact throughout the customer journey. Build strong working relationships with customers to understand their needs and provide accurate account support. Respond to customer queries promptly, providing clear updates and practical resolutions where possible. Keep account records up to date so customer information is accurate and easy to access. Coordinate customer requests with relevant internal teams to help deliver a smooth service. Follow up on open queries and agreed actions, ensuring customers receive timely progress updates. Identify opportunities to improve the service provided to existing customers through regular account contact.Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders. Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits. Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue. Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success. Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary. Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records. Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management. Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.Profile The ideal candidate should have: Strong commercial awareness Excellent written and verbal communication skills Highly organised Strong Microsoft office skills Excellent attention to detail Ability to manage multiple prioritiesDesirable: Care Sector experience Tender support experience Project coordination Pricing administrationJob Offer Annual salary of £30,000 with 25% bonus A permanent position based in Manchester, providing job security and stability. Opportunities for professional development and career progression. Supportive team environment within the customer service department. Access to a range of benefits to support your professional and personal growth