An international bank is seeking a dynamic individual to assist in managing the daily operations of online banking and debit card platforms. Your duties will include: * Planning, implementing, and monitoring e-channel projects and initiatives * Coordinating with IT and vendors for system maintenance, updates, and issue resolution * Reporting on operational performance * Providing guidance and support to the team in executing operational tasks * Contributing to the development and testing of new features/services and support process improvements * Ensuring compliance with security & regulatory requirements Your experience must include: * Strong proven experience in E-channel operations, digital banking, or card management * Experience with digital product management and system support preferred * A good understanding of banking operations, digital platforms, and regulatory requirements * Excellent communication skills both written and oral * Fluency in Cantonese is essential * Degree educated This is a hybrid role working 4 days a week in the London office and 1 day remotely