A large We're looking for an organised and customer-focused HR Administrator to join our busy HR Shared Services team based at Ansty Park, Coventry. This is an excellent opportunity for someone with HR administration, HR helpdesk, customer service, or contact centre experience who enjoys working in a fast-paced environment and providing exceptional support to colleagues.

Working as part of a close-knit HR team, you'll play a key role in delivering a high-quality HR support service, helping employees and managers with a wide range of HR-related queries and administrative tasks.

This is an initial 6-month contract based in Coventry with hybrid working (2 days per week in the office), the hourly rate for the role is £13.53 per hour + holiday pay and benefits.

What You'll Be Doing

As an HR Administrator, you'll be responsible for:

• Managing and resolving HR queries through a HR ticketing system
• Responding to enquiries received via email and telephone
• Providing first-line guidance on HR policies, processes and procedures
• Directing employees and managers to the appropriate forms, systems and resources
• Supporting the HR Administration and Helpdesk functions with day-to-day activities
• Maintaining accurate employee records and documentation
• Delivering excellent customer service while managing a high-volume workload
• Working collaboratively with colleagues to ensure service levels are maintained

About You

We're looking for someone who can quickly integrate into the team and confidently manage a varied workload.

You'll ideally have:

• Previous experience in an HR Administration, HR Shared Services, HR Helpdesk or similar support role
• Strong customer service experience gained within an office, helpdesk, contact centre or call centre environment
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• The ability to prioritise work in a busy and changing environment
• Confidence using Microsoft Office applications and internal systems
• A proactive and positive approach to problem-solving

Desirable:

• CIPD Level 3 qualification (or working towards)
• Previous experience working within a HR function