This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range of IT issues across modern business environments. This position holds great potential for progression, in terms of learning new skills and company growth – along with a comfortable range of benefits. What You'll Do
Act as the first point of contact for client IT support requests via phone, email and helpdesk systems.
Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally.
Deliver 1st and 2nd Line technical support across multiple client environments.
Troubleshoot hardware, software, Microsoft 365 and Windows-related issues.
Support and administer Microsoft 365 environments, including user accounts and licensing.
Diagnose and resolve networking, broadband and connectivity issues.
Provide support for VoIP and telephony platforms.
Assist with Windows Server administration and maintenance tasks.
Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
Maintain clear documentation and contribute to improving support processes and service delivery.
Experience & Capabilities
At least 2 years' experience in an IT Support, Service Desk or Helpdesk role.
Previous MSP experience is highly desirable.
Experience providing both 1st and 2nd Line support.
Strong Microsoft 365 administration and troubleshooting experience.
Good working knowledge of Windows Desktop and Windows Server environments.
Experience supporting VoIP systems and telephony solutions.
Ability to troubleshoot networking and broadband connectivity issues.
Excellent customer service and communication skills.
Comfortable managing multiple tickets and competing priorities in a fast-paced environment.
Strong problem-solving skills with a proactive and professional approach.
UK Drivers Licence
Benefits
Private healthcare
Support for technical certifications and professional development
Clear progression opportunities within a growing technical team
Generous holiday allowance
Pension scheme
Exposure to a varied client base and modern technology stack
Stable, established business with long-term growth plans
This position is looking to be filled ASAP with interviews from this week, so apply today!