Air Freight Operations Team Member

• Location: Redhill
• Job Type: Full-time
• Annual Salary: To be discussed

Join our team as an Air Freight Operations Team Member in Redhill. This role is perfect for someone with prior air freight experience who thrives in a dynamic, team-oriented environment. You will be instrumental in providing excellent customer service and ensuring smooth shipment operations.

Day-to-day of the role:

• Support the day-to-day air freight operation, ensuring shipments are handled accurately, efficiently, and to a high standard.
• Assist with import and export shipment files from booking through to completion, keeping systems and records up to date.
• Communicate with customers, airlines, overseas agents, suppliers, and internal teams to obtain and provide shipment updates.
• Prepare, check, and process air freight documentation in line with customer requirements, company procedures, and compliance standards.
• Monitor shipment milestones and follow up on any delays, issues, or missing information.
• Respond to customer queries professionally and escalate more complex issues to senior team members where required.
• Request rates, support quotations, and assist with booking arrangements when needed.
• Check supplier invoices, costs, and shipment charges, raising any discrepancies for review.
• Maintain accurate job files, system entries, and operational notes.
• Work closely with senior colleagues to resolve operational issues and support the smooth running of the department.
• Contribute to a positive, organised, and customer-focused working environment.

Required Skills & Qualifications:

• Solid experience within the air freight industry.
• Good understanding of air freight operations, processes, and documentation.
• Customer-focused and comfortable dealing with customers at all levels.
• Ability to work well under pressure and manage competing priorities.
• Positive attitude and enjoys working as part of a team.

Benefits:

• Competitive salary.
• Opportunity to work in a dynamic and supportive team environment.
• Career development opportunities within the air freight and logistics industry.

To apply for the Air Freight Operations Team Member position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role or call Alex or Ben on for an informal chat.