KC Group are recruiting a Debt Recovery Officer on behalf of a leading public sector organisation.
This is a temporary opportunity offering an hourly rate of £14.14 per hour PAYE (£18.08 per hour Umbrella), working full-time, Monday to Friday, with a hybrid working pattern of 4 days per week from home.
Are you an experienced debt recovery or collections professional with strong customer service skills? We're looking for a Debt Recovery Officer to support the recovery of outstanding debts, engage with customers to agree payment arrangements, and ensure effective income collection while delivering a customer-focused service.
Key Responsibilities of the Debt Recovery Officer role:
Managing a caseload of outstanding debts and ensuring timely recovery action.
Contacting customers by telephone, email, and correspondence to discuss arrears and payment options.
Negotiating payment arrangements and monitoring adherence to agreed plans.
Investigating customer accounts and resolving account queries.
Maintaining accurate records and updating debt recovery systems.
Providing advice and support to customers regarding payment options.
Liaising with internal departments and external agencies where required.
Ensuring all activities are carried out in line with relevant policies, procedures, and legislation.
To be considered for the Debt Recovery Officer role:
Previous debt recovery, collections, credit control, revenues, or income recovery experience.
Strong communication and negotiation skills.
Experience handling sensitive or challenging conversations professionally.
Excellent organisational and administrative abilities.
Strong IT skills, including Microsoft Office and database systems.
Ability to manage a varied workload and meet deadlines.
Customer-focused approach with strong problem-solving skills.
Public sector or local authority experience would be advantageous.
Key information about the Debt Recovery Officer role:
£14.14 per hour PAYE or £18.08 per hour Umbrella.
6-month temporary contract.
Full-time, Monday to Friday.
9:00am - 5:00pm with flexibility for an earlier start.
Hybrid working arrangement with 4 days per week from home.