Our client is looking for an enthusiastic and customer-focused Account Manager to join their growing team. This is an excellent opportunity for an experienced customer service, sales support, or account management professional who enjoys building strong client relationships, delivering exceptional service, and identifying opportunities to grow customer accounts.

As an Account Manager, you will be responsible for managing a portfolio of customer accounts, acting as a key point of contact and ensuring clients receive a seamless experience from initial enquiry through to completion. Working closely with internal departments, you will coordinate customer requirements, provide regular updates, and support the delivery of high-quality services.

Key Responsibilities

• Build and maintain strong, long-term relationships with customers.
• Manage customer enquiries via telephone, email, and online systems.
• Provide regular updates on orders, projects, and service delivery.
• Identify opportunities to promote additional services and maximise account growth.
• Support customers with the use of online customer platforms.
• Coordinate workflows and liaise with internal teams to ensure customer deadlines are met.
• Prepare and issue accurate quotations and associated documentation.
• Review customer information and documentation in line with company procedures.
• Work collaboratively with operational, logistics, technical, and commercial teams.
• Assist with general administration and customer support activities as required.
• Deliver an outstanding customer experience at every stage of the customer journey.

Skills & Experience

Essential

• Previous experience within Account Management, Customer Service, Sales Support, Internal Sales, or Administrative roles.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Commercially aware with a strong customer-focused approach.
• Proficient in Microsoft Office applications.
• Ability to work independently and as part of a collaborative team.
• High level of accuracy and attention to detail.
• Comfortable working within a fast-paced environment.

Desirable

• Knowledge of quality management systems or ISO-related processes.
• Experience using CRM or customer management systems.

Personal Attributes

The successful candidate will demonstrate:

• Excellent relationship-building skills.
• Strong communication and interpersonal abilities.
• Effective planning and organisational skills.
• A proactive approach to problem solving.
• Team-oriented mindset.
• Commercial awareness and business acumen.
• Adaptability and flexibility.
• Exceptional attention to detail.

What's on Offer?

• Opportunity to join a well-established and growing organisation.
• Supportive and collaborative team environment.
• Varied and customer-facing role with genuine responsibility.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.

If you are passionate about delivering excellent customer service, building long-term client relationships, and developing your career within account management, we would love to hear from you.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.