ACR are pleased to be working exclusively with a growing technology business to recruit a proactive and focused Customer Account Manager to take ownership of a portfolio of customers, managing their experience from the point an order is handed over by the Sales Team, through installation and into ongoing account support. This is a relationship-led role, suited to someone who genuinely enjoys working with customers, takes pride in providing excellent service and understands the importance of keeping customers informed at every stage. You will act as the customer's main point of contact, ensuring a smooth journey, resolving queries and building strong, long-term relationships. Customer Account Manager's Key Responsibilities: Take ownership of a portfolio of business customers, managing their experience from initial order handover through installation and ongoing account management. Receive and review sold orders from the Sales Team, ensuring all relevant information is captured and the customer journey is clearly understood. Coordinate and book installation appointments, introducing yourself as the customer's dedicated point of contact. Maintain regular, proactive communication with customers, providing updates and ensuring they are kept informed throughout the installation process. Monitor installation progress, coordinate any necessary actions and take ownership of resolving issues or delays. Complete post-installation quality checks, gathering customer feedback and ensuring they are satisfied before closing the order. Provide ongoing in-life account support, handling enquiries relating to billing, account changes, complaints and general service queries. Carry out regular quarterly customer check-ins to maintain relationships, understand changing requirements and identify any areas where further support may be needed. Maintain accurate customer records and update internal systems to ensure a clear and consistent view of each customer relationship. Skills & Experience Required as a Customer Account Manager: Previous experience in a customer service, customer account management or customer journey coordination role. Experience managing customer relationships and taking ownership of queries from initial contact through to resolution. Strong organisational skills, with the ability to manage multiple customer journeys and ongoing account requirements simultaneously. Excellent communication and relationship-building skills, with a warm, approachable and proactive manner. Confident coordinating appointments, managing expectations and keeping customers informed of progress. A genuine passion for customer service, with the ability to anticipate customer needs rather than simply reacting to enquiries. Comfortable using CRM systems and other IT-based platforms, with the ability to learn new systems and processes quickly. Key Details Salary of up to £26k (dependent on experience) Office-based role in Peterborough. Working hours of 9:00am – 5:30pm. If this Customer Account Manager role sounds like a role that would match your skills and experience, we would love to hear from you and look forward to discussing your application in more detail. Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.          Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK. INDEEDCOMM