Senior User Researcher - UX Research, Accessibility, Agile
£Market Rate (Inside IR35)
Hybrid / 2 days onsite - Manchester preferred
6 months initially
The role will lead end-to-end user research across digital products within a regulated environment, working alongside multidisciplinary Agile teams to ensure customer needs and behaviours inform product and design decisions. You will also coach Product Designers on research approaches and contribute to developing research capability and ways of working across the team.
Key Requirements

• Strong experience as a User Researcher / UX Researcher.
• Experience delivering both generative and evaluative user research.
• Strong end-to-end research capability, from planning and participant research through to synthesis and communicating findings.
• Experience conducting research within sensitive, regulated or complex environments such as healthcare, insurance, government or public services.
• Strong understanding of accessibility and inclusive research, ensuring research participants reflect a broad range of users.
• Experience coaching Product Designers or wider teams to plan and deliver effective research.
• Comfortable working within multidisciplinary Agile teams.
• Experience using user research and/or digital behavioural analytics tools.
• Able to work onsite 2 days per week, ideally in Manchester. London will also be considered.

Nice to Have

• Previous contracting experience and comfortable joining a programme and hitting the ground running.
• Experience within healthcare, insurance, local government or civil service environments.
• Experience with tools such as Maze, UserTesting, Dovetail, Optimal Workshop, UserZoom, Amplitude or FullStory.
• Experience using or experimenting with AI within user research workflows.

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