Repairs Service Administrator Hourly rate: £14.59 Working hours: Monday-Friday 9am-5pm Location: Crossgate House Redditch B98 7SN This is an office-based role for a temporary 3 month contract, with opportunity for extension. Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Repairs Services Administrator to join the Housing Property Services department and provide administrative & customer service support by scheduling repairs for Council tenants. Key Responsibilities: * Manage and coordinate repair service requests efficiently, ensuring timeline and communication with customers and technicians. * Schedule appointments and allocate resources to meet project deadlines. * Maintain accurate and up-to-date records of service activities, work orders, and customer interactions. * Liaise with technicians and internal teams to ensure smooth workflow and problem resolution. * Provide exceptional customer service by responding promptly to inquiries and updates. What we're looking for: * Strong organisational and multitasking abilities. * Excellent communication skills, both verbal and written. * Proven experience in an administrative role *Proficiency with office software and scheduling tools * Ability to work independently and as part of a team. Apply now! All offers will be subject to satisfactory compliance screening, including right to work in the UK and references