Resident Liaison Officer (RLO) East London | Planned Maintenance – Kitchens & Bathrooms Up to £34,000 + £4,800 Car Allowance + Fuel Card We are recruiting for an experienced Resident Liaison Officer to join a well-known and highly respected planned maintenance contractor, working on the L&Q contract delivering kitchen and bathroom refurbishments across East London. This is a scattered properties role, ideal for someone who enjoys working with residents and building positive relationships throughout the refurbishment process. Key Responsibilities * Act as the main point of contact for residents throughout the works * Carry out resident visits, consultations and pre-start meetings * Arrange access and coordinate appointments * Keep residents informed of works, programmes and timescales * Manage resident queries, concerns and complaints professionally * Liaise with site teams, management and the client * Maintain accurate records of resident communications * Identify and support vulnerable residents * Help ensure works are delivered with minimal disruption and high customer satisfaction About You * Previous RLO experience, ideally within planned maintenance, social housing or refurbishment * Experience working on kitchen and bathroom programmes is desirable * Excellent communication and customer service skills * Confident dealing with residents and challenging situations * Highly organised and able to manage multiple properties * Full UK driving licence Package * Up to £34,000 salary * £4,800 car allowance * Fuel card * Long-term opportunity with an established planned maintenance contractor * East London patch If you're an experienced RLO looking for a new opportunity with a reputable contractor, we'd love to hear from you