FTS Group has a Fantastic opportunity to be part of a nationally recognised catering supplies business based in Harlow, Essex. We are excited to be recruiting a Operations Manager for a full time, permanent position with fantastic benefits. Job Details: * Monday to Friday * Hours vary dependant on business needs * Generally based on 8 hours per day * Salary: £54,366.00 per annum + 10% OTE * Anuual Leave: 28 days per annum including bank holidays * Location: Harlow, Essex Key Responsibilities: Finance * Develop an annual site budget for submission to senior management. * Ensure that warehouse and Transport operational costs are maintained within the agreed budget. * Provide regular and ad hoc operational reports as requested. Leadership * Manage Recruitment, inductions, development and retention of staff to the required or agreed numbers and calibre. * Continuously assess staff against indentified performance criteria and address any issues of performance in line with company policies. * Ensure reporting and any subsequent training requirements are met and regularly reviewed. * Ensure regular reviews with all colleagues including an Annual Review are completed in line with Bunzl policies. * Creates an environment in which managers feel motivated to do their best work and empowered to make decisions relevant to their area of responsibility. * Recognises and rewards high performance whilst dealing with poor performance in appropriate manner. * Implement and Drive site engagement through local and business initiatives. * Ensure attendance levels are managed in line with current Company standards. * Ensure all disciplinary investigations are detailed, fair and consistent. Be able to carry out disciplinary, grievance and appeal hearings up to and including dismissal. Operational Efficiencies * Manage resources across the branch to optimise business results. * Monitor the effective implementation of any policy or process changes. * Manage branch performance in line with the business KPI’s and targets. * Identify, propose, and deliver continuous improvement plans across all operational activities. Customer Service * Ensure customer service levels are met against company objectives, through measuring and taking corrective action where necessary. Health and Safety * Constantly manage colleague health and safety through regular, scheduled and noted welfare meetings. * Maintain fleet operations in line with legal requirements and Bunzl SHEQ and transport policy. * Ensures compliance with all relevant HR, Security, SHEQ policies and procedures. * Ensure all accident and near misses are reported in line with company policy. Essential Skills: * High-level management experience within a transport and warehousing environment. * Knowledge of regulatory compliance related to transportation and warehousing. * High-level budgeting/financial planning experience within a transport and warehousing environment. Please submit your CV to apply