We are recruiting on behalf of our client for an experienced Technical Support Officer to support their Public Protection & Enforcement team during a period of increased demand. Key Responsibilities * Act as the first point of contact for customer enquiries via phone, email, and in person. * Coordinate and process service requests, ensuring accurate record keeping. * Provide technical and administrative support across licensing, enforcement, and regulatory services. * Process licence applications, consultations, fees, and associated correspondence. * Maintain accurate records using UNIFORM and other case management systems. * Support responses to complaints and Freedom of Information requests. * Produce reports and administrative updates to support service delivery. Essential Requirements * Previous experience in a Local Authority regulatory, licensing, environmental health, or enforcement support role. * Exceptional knowledge and experience of UNIFORM databases. * Strong administrative, organisational, and customer service skills. * Excellent communication skills and attention to detail. * Minimum 5 years' employment history. Contract Details * Position: Technical Support Officer * Department: Public Protection & Enforcement * Hours: 21.5 per week * Pay Rate: £35.00 per hour * Start Date: 9 November 2026 * Duration: 19 weeks