Client Support Assistant

Birmingham City Centre, Full time, Permanent, Hybrid (2days in office), Salary between 26-29k a year!

We’re looking for an enthusiastic, proactive and solutions-focused Client Support Assistant to join our growing tech business in the heart of Birmingham.

You’ll be at the heart of the client experience, acting as a key point of contact and providing high-quality second-line support across compliance, invoicing and our technology solutions.

This is a great opportunity for someone who enjoys solving problems, working with people and learning how technology can make a real difference. You’ll build strong product knowledge, work closely with clients and suppliers, and play an important role in improving the way we deliver our services.

Responsibilities:

• Manage and respond to client queries across multiple channels in a professional and timely manner.
• Investigate issues, identify root causes, and provide effective solutions.
• Develop strong knowledge of our products, services, and processes to deliver reliable support.
• Keep clients and stakeholders informed of progress and resolution.
• Communicate confidently with clients via phone, email, and digital platforms.
• Provide specialist support on compliance requirements and rebate calculations, ensuring accuracy.
• Onboard new suppliers onto systems and reports, maintaining high standards of accuracy and quality.
• Work with clients and their systems to process invoices accurately and efficiently.
• Build strong client relationships and identify opportunities to improve processes and service delivery.

You will need:

• Experience in administration, invoicing, or client support, ideally within a professional services environment.
• Strong attention to detail, confidence working with systems and data, and the ability to manage multiple priorities.
• A willingness to learn, develop strong product knowledge, and take ownership of tasks from start to finish.
• Excellent communication skills, a proactive approach, and the ability to investigate and resolve problems effectively.

If you are already registered with Katie Bard, please contact your consultant directly.

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