Customer Service Advisor - Luton

£26,000 | 6-Month Fixed-Term Contract | Hybrid Working | Monday-Friday, 9am-5pm

Looking for your first step into the world of customer service, or ready to put your existing skills to good use?

Think Specialist Recruitment is working with one of the UK's leading specialists in its field to recruit at least five Customer Service Advisors to join their busy and friendly Orders team in Luton.

This is a fantastic opportunity to join an established business, gain valuable experience and develop your skills in a supportive environment where training and development are taken seriously.

What's the role all about?

The Orders Department is at the heart of the business, making sure customer orders are processed accurately and delivered with excellent service.

You'll play an important part in keeping things running smoothly, helping customers with enquiries, processing online and email-based orders, resolving delivery issues and making sure customers receive the service they deserve.

This is a varied, customer-focused role where organisation, attention to detail and a positive, can-do attitude go a long way.

No extensive experience? No problem! The team has a great reputation for training and developing people, making this an ideal opportunity for school leavers, graduates or anyone looking to build a career in customer service, administration or sales support.

Once you're fully trained and settled into the role, there's also the opportunity to work on a hybrid basis.

What will you be doing?

• Responding to customer enquiries via email and providing helpful, timely responses.

• Processing sales orders and supporting the smooth running of the online ordering process.

• Keeping customers informed about order changes, delivery updates and any issues.

• Investigating and resolving order or delivery discrepancies.

• Arranging specialist deliveries, including same-day deliveries, booked-in deliveries and reworks.

• Processing returns, credits, collections and stock receipts.

• Helping customers set up and use the online ordering system.

• Working closely with the wider team and sales colleagues to resolve queries.

• Following established processes to ensure orders are completed accurately and right first time.

What are we looking for?

We're looking for someone who is enthusiastic, organised and genuinely enjoys helping people. You don't need to tick every box, but you should bring:

• A positive, can-do attitude and a willingness to learn.

• Strong written communication skills and confidence dealing with customers.

• Excellent attention to detail and a high level of accuracy.

• Good numeracy skills.

• The ability to manage your workload and prioritise tasks effectively.

• A calm, practical approach to problem-solving, particularly when things get busy.

• The confidence to use your own initiative while working as part of a team.

Previous customer service or administration experience would be beneficial, but attitude, potential and a willingness to learn are just as important.

What's in it for you?

• £26,000 salary

• Six-month fixed-term contract, running until May 2027

• Monday-Friday working hours, 9am-5pm

• Hybrid working available once fully trained

• Excellent training and development

• Employee discount schemes

• Free on-site parking

• Themed lunch and team event days

• The opportunity to gain valuable experience with a leading business

Interested? Don't miss out!

We're looking to recruit at least five Customer Service Advisors, and with multiple opportunities available, this is an excellent chance to secure a role with a great team.

The client is looking to move quickly, so we expect these vacancies to attract interest and close promptly.

Get in touch with Ryan at Think Specialist Recruitment today to register your interest and find out more!

About Think Specialist Recruitment

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses and candidates across Hertfordshire, Bedfordshire and Buckinghamshire.

We specialise in permanent, temporary and contract recruitment across administration, customer service, call centre, HR, accountancy and finance, sales support, marketing, IT support and more.

Looking for your next opportunity? Think Specialist Recruitment.