Customer Service Advisor – Alfreton, Derbyshire – £26,307 Per Annum

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Alfreton, Derbyshire.

This is a fantastic opportunity offering a salary of £26,307 per annum, consistent Monday to Friday working hours and a 12-month fixed-term contract within a busy customer service and supply chain environment.

£26,307 Per Annum | Monday to Friday | 9am–5pm | 37.5 Hours Per Week | 12-Month Fixed-Term Contract

This position is ideal for applicants who have previously worked as a Customer Service Advisor, Customer Service Administrator, Customer Support Advisor, Customer Care Advisor, Sales Order Processor or Customer Account Administrator.

Shifts

• Monday to Friday
• 9:00am – 5:00pm
• 37.5 hours per week
• 12-month fixed-term contract

Rates of Pay

• £26,307 per annum
• Salaried position based on 37.5 hours per week

Benefits

As a Customer Service Advisor, you will receive:

• £26,307 annual salary
• Consistent Monday to Friday working hours
• Regular daytime hours
• 12-month fixed-term contract
• Experience working within a busy customer service and supply chain environment

Day-to-Day Duties

As a Customer Service Advisor, your duties will include:

• Handling incoming customer enquiries and accurately recording information on the call management system
• Investigating and resolving customer queries promptly and professionally
• Processing urgent customer orders and liaising with relevant departments
• Managing customer return requests and arranging appropriate resolutions
• Investigating missing orders and processing credits where appropriate
• Building strong customer relationships and maintaining effective communication
• Advising customers on suitable alternative products and processing orders where required
• Handling and resolving complaints relating to products, deliveries and service
• Liaising with internal departments to resolve customer issues efficiently
• Maintaining accurate and up-to-date customer profiles and records
• Proactively contacting customers regarding potential service changes or disruptions
• Supporting the wider Customer Service team in achieving its objectives

Essential Skills

To be successful as a Customer Service Advisor, you will need:

• Previous experience in customer service, customer support or a similar office-based role
• Excellent written and verbal communication skills
• Confident and professional telephone manner
• Strong organisational and time-management skills
• Excellent attention to detail
• Customer-focused approach with strong problem-solving skills
• Good IT skills, including Microsoft Word and Excel
• Ability to learn new systems and processes quickly
• Positive, self-motivated and professional attitude
• Ability to work independently and as part of a team
• GCSE English and Maths or equivalent qualifications

Desirable Experience

• Previous experience using CRM, bespoke IT or call management systems
• Experience processing customer orders, returns or credits
• Previous experience within a supply chain or distribution environment

Training Provided

• Industry-related training and ongoing support throughout your assignment

Apply

If you are an experienced Customer Service Advisor looking for a Monday to Friday position in Alfreton, Derbyshire, with a competitive annual salary and a 12-month fixed-term contract, apply today.

Click Apply Now to submit your application, and a member of our recruitment team will be in touch with suitable candidates.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.