Customer Service & Logistics Team Leader

West Sussex | Competitive Salary DOE | Permanent

We're recruiting a Customer Service & Logistics Team Leader to join a growing business supporting customers across the UK and international markets.

This is a varied, fast-paced role where you'll lead an established team of three, oversee customer orders from receipt to delivery, coordinate logistics and exports, and ensure exceptional service standards are maintained across the business.

What You'll Be Doing

• Leading, coaching and supporting a team of 3 customer service professionals
• Managing customer orders from receipt through to fulfilment
• Coordinating with warehouse, purchasing and logistics teams
• Handling export documentation and international shipments
• Managing courier relationships, deliveries and shipment queries
• Prioritising workloads and resolving escalated customer issues
• Driving process improvements and operational efficiency

What We're Looking For

Customer service, order management or sales support experience

Logistics, supply chain, distribution or export experience

Previous team leadership, supervisory or coaching experience

Strong organisational skills and attention to detail

Experience working in a busy, fast-paced environment

Excellent communication and relationship-building skills

What's On Offer?

• Competitive salary
• 22 days holiday + bank holidays
• Pension scheme
• On-site parking

If you're a customer-focused leader with experience in logistics, supply chain or order management and are looking for your next challenge, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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