ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD Pay and Shift Info: · £13.45 per hour · Weekly Pay · Monday - Friday Days Responsibilities: · Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member. · Process urgent requests where these would be missed systemically. · Identify any duplicate requests or emails and take relevant action · Identify and escalate any customer complaints to Team Leader · Proactively contact internal customers to reduce delays with order processing · Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes. · Ensure the operation key performance indicators (KPI's) are recorded promptly. · Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required. · Maintain and report on the team's standard operation procedures (SOP's) and training matrix ensuring all data is up to date. · Develop good working relationships with internal stakeholders to ensure good two way communication · Maintain all Digitising daily and monthly reports Knowledge & Experience: · Good communication skills (verbal and written) and problem solving skills · Good telephone manner · Good verbal and written English · Proficient with MS word, excel and outlook · Wilcom embroidery software training will be provided · Attention to detail Location: Preston PR2 9ZD ctrg limited is acting as an employment business in relation to this vacancy