Credit Controller

Location: Shawbury, Shropshire,

Salary: Competitive, dependent on experience

Job Type: Full-time, Permanent

Join Our Team

We are looking for a proactive and organised Credit Controller to join our finance team to support our UK and EU businesses. This is an excellent opportunity for an experienced individual who is passionate about maintaining strong customer relationships while ensuring effective debt management.

Key Responsibilities

• Maintain accurate customer ledgers, review ageing reports, and provide clear insight into outstanding balances, debt trends, and collection priorities
• Identify and escalate customers who may be experiencing cash-flow difficulties or present increased credit risk.
• Handle incoming emails through designated shared mailboxes and respond to customer queries promptly.
• Liaise with internal departments and business managers where appropriate to support the cash collection process.
• Set-up of new customer accounts and amendments to existing accounts, ensuring all relevant information and documentation is maintained accurately.
• Support the month-end close process and provide information required for regular and month-end reporting.
• Support the preparation of information relating to VAT requirements and assist with VAT returns where appropriate.

About You

The ideal candidate will have:

• Strong numerical and analytical skills.
• High level of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service approach.
• Ability to prioritise workflow and deliver required outputs within agreed timescales.
• Logical thinking and problem-solving ability.
• Ability to work independently and take ownership of tasks.
• Flexible, hands-on approach with the ability to assist with ad-hoc requirements.
• Commitment to quality and procedural compliance.

Desirable

• Experience of using finance systems and technology to improve processes.
• Relevant accounting qualification or equivalent experience

What We Offer

• Up to 5% match Company pension scheme.
• 4 x annual life assurance.
• Half day Friday
• Semi-flexible start and finish time
• Private medical insurance
• Employee Assistance Scheme
• Ride to work scheme
• Supportive and friendly working environment.

This is a hybrid role, with full-time on-site attendance required initially during the training and onboarding period. Hybrid working arrangements will be introduced once you are fully up to speed in the role, this is likely to be a minimum of 6 months.

Smithers is an equal opportunities employer