Credit Controller

Warrington/Hybrid

Salary Circa £30,000

We are looking for an experienced and proactive Credit Controller to join a busy Finance team based in Warrington. This position will play an important role in managing the company's accounts receivable function, ensuring outstanding balances are collected efficiently, maintaining accurate customer accounts and supporting the achievement of monthly cash collection targets.

You will have a strong background in credit control, excellent communication skills and the ability to build effective working relationships with both internal teams and external customers.

Working within a fast-paced and deadline-driven environment, you will need to be highly organised, adaptable and comfortable managing your own workload whilst contributing to wider team objectives.

Key Responsibilities

• Manage the day-to-day credit control process, ensuring customer payments are accurately recorded, posted and allocated.
• Carry out regular customer account reconciliations, investigating and resolving any discrepancies.
• Proactively chase outstanding payments to ensure timely collection of debt and achievement of monthly cash targets.
• Investigate and resolve customer queries and payment disputes, helping to reduce aged debt and minimise potential bad debt exposure.
• Establish and maintain positive relationships with customers and key stakeholders to support effective debt recovery.
• Assess new credit account applications and regularly review existing customer credit limits and risk exposure using external credit reference agencies.
• Maintain accurate customer records and master data within the company's ERP system.
• Produce and distribute monthly debt collection and dunning proposals to relevant stakeholders.
• Oversee the recovery of overdue balances, escalating matters and coordinating legal proceedings where required.
• Work alongside Insolvency Practitioners, preparing relevant documentation and supporting information when necessary.
• Prepare and distribute weekly and monthly aged debtor reports, highlighting collection performance and areas of concern.
• Participate in weekly cash collection meetings, providing updates on outstanding balances, payment risks and key debtor accounts.
• Support the annual audit process by liaising with external auditors and ensuring requested information is provided within agreed deadlines.
• Maintain and update customer portals, ensuring information remains accurate and current.
• Identify opportunities to streamline existing credit control procedures and contribute to ongoing process improvements.
• Provide additional support to the wider Finance team as required.

Skills & Experience Required

• A minimum of 5 years' experience within a Credit Control position, ideally gained in a busy, high-volume finance environment.Experience working towards regular month-end reporting and cash collection targets.
• Strong Excel skills at intermediate to advanced level, including practical experience using Pivot Tables and VLOOKUP/XLOOKUP functions.
• Previous experience working with ERP or accounting systems; knowledge of Microsoft Dynamics 365 Business Central would be advantageous.
• Strong attention to detail and a high level of accuracy when handling financial information.

Desirable Qualifications

• Membership of the Chartered Institute of Credit Management (CICM).
• CICM Graduate status or currently studying towards a recognised CICM qualification.