Office Administrator Location: Dagenham, East London Hours: Monday to Friday, 8:30am - 5:00pm Contract: Full-Time, Permanent Salary: £25-27k About Us We are a leading flooring company specialising in high-quality flooring installations for both residential and commercial projects. With a strong reputation for delivering exceptional service, we pride ourselves on our expertise, professionalism, and commitment to customer satisfaction. We are seeking a highly organised, proactive, and customer-focused Office Administrator to join our growing team. This is a varied role that will play a key part in supporting the day-to-day operations of the business and ensuring the smooth running of our office. The Role As Office Administrator, you will be the first point of contact for customers, suppliers, and contractors, providing a professional and welcoming service. You will support office operations, coordinate administrative processes, maintain accurate records, and assist with project and contract administration. This position would suit someone who thrives in a fast-paced environment, has exceptional organisational skills, and enjoys building positive relationships with customers and colleagues. Key Responsibilities Manage and coordinate daily office operations to ensure efficient business activities. Answer and manage incoming telephone calls, emails, and customer enquiries professionally. Act as the first point of contact for customers, suppliers, contractors, and visitors. Schedule appointments, site visits, and coordinate project timelines. Prepare, manage, and maintain contracts, quotations, estimates, and project documentation. Maintain accurate customer records, project files, and company databases. Scan, file, and organise electronic and paper documentation. Assist with inventory management and monitor office supplies. Build and maintain strong relationships with suppliers and vendors. Provide administrative support across various departments. Support invoice processing and basic accounts administration (training provided where required). Handle customer queries and resolve issues promptly and professionally. Ensure all records and documentation remain accurate, compliant, and up to date. Assist with company correspondence and general office administration duties.Person Specification Essential Skills & Experience Previous experience in an Office Administrator, Office Support, or Administrative role. Excellent verbal and written communication skills. Professional and confident telephone manner. Strong organisational skills with excellent attention to detail. Proficient in Microsoft Office applications including Word, Excel, and Outlook. Ability to multitask and manage competing priorities effectively. Strong customer service skills and a proactive approach to problem-solving. Ability to work independently and as part of a team. Reliable, professional, and punctual.Personal Qualities We are looking for someone who: Has a friendly, positive, and approachable personality. Takes pride in delivering excellent customer service. Builds rapport easily with customers and colleagues. Has a strong work ethic and willingness to learn. Is adaptable and able to work in a busy environment. Demonstrates initiative and takes ownership of tasks. Maintains a high level of professionalism at all times.What's On Offer Full-time, permanent position. Competitive salary. Supportive and friendly working environment. Opportunities for training and career development. Varied and rewarding role within a growing business. Chance to be part of a respected company within the flooring industry.If you are a motivated and organised administrator looking to develop your career within a successful and growing company, we would love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website