Location: Brentwood Salary: £15 per hour Job Type: Temporary to Permanent Hours: 40 hours per week Working Pattern: Office-based Our client, an established electrical services company based in Brentwood, is looking for a friendly, organised and customer-focused Customer Service Advisor to join their team. This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful temporary period. Role and responsibilities * Answering incoming calls and responding to customer enquiries * Booking and arranging customer appointments * Liaising with engineers and internal teams * Updating customers on job progress and appointment times * Handling customer queries and resolving issues professionally * Taking accurate messages and ensuring information is passed to the relevant team * Updating internal systems and maintaining accurate customer records * Providing general administrative support where required Requirements * Previous customer service or administration experience * Excellent communication and interpersonal skills * A professional and friendly telephone manner * Good organisational skills and attention to detail * The ability to remain calm and professional in a busy environment * Good IT skills and confidence using computer systems * A proactive and positive approach to work Package * £15 an hour * 40 hours a week * Permanent position available * Long term opportunity with established business * Immediate start available