Senior Support Worker – Criminal Justice

Location: Birmingham

Salary: £30,000 per annum plus additional on-call payments

Contract: Permanent

Hours: 37 hours per week

Lead a team and help people build a better future

We’re looking for an experienced and committed Senior Support Worker to manage an accommodation-based housing support service for homeless ex-offenders in Birmingham.

You’ll lead and develop a team of four Support Workers, alongside bank staff, delivering person-centred support to help people resettle in the community, make positive life choices and reduce reoffending.

Working closely with local authorities, statutory agencies and external partners, you’ll help customers access the support they need to build independent, fulfilling lives and contribute to safer communities.

You’ll also oversee housing management responsibilities, including rent income, health and safety, fire risk reviews and accurate record keeping. Reporting to the Scheme Manager, you’ll support performance reporting, attend external meetings and participate in an out-of-hours on-call rota.

What We Need

You’ll have experience supporting vulnerable people with complex needs, including offending, homelessness, mental health or substance misuse, alongside at least one year of management or senior-level experience.

You’ll also bring:

• Experience managing support needs and assessing risks
• Strong leadership, team development and communication skills
• Experience managing budgets and analysing financial performance
• The ability to build effective relationships with customers, colleagues and external partners
• Confidence using Microsoft Office to produce reports, spreadsheets and presentations
• A commitment to safeguarding, health and safety and continuous improvement
• A flexible, results-focused approach to delivering positive outcomes

You’ll need a full driving licence and access to your own vehicle. A DBS check will be required for the successful candidate.

What We Offer

• £30,000 annual salary plus on-call payments
• Defined contribution pension, with employer matching up to 6%
• 24/7 GP access and wellbeing support
• Confidential Employee Assistance Programme
• Cycle to Work Scheme

GreenSquareAccord is a Disability Confident Employer. Applicants with a disability who meet the essential eligibility criteria are guaranteed an interview, with adjustments available throughout the recruitment process.

If you’re ready to lead a team, support successful resettlement and make a lasting difference to people’s lives, we’d love to hear from you.