Workplace Host

Birmingham City Centre

Salary £29,000 and benefits

Role purpose

To actively deliver the Workplace experience across the Regional Corporate Portfolio that ensures we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers and vendors.

Key Responsibilities:

• Conduct daily walk arounds logging any faults or issues with the Helpdesk.
• Track & manage all open jobs through to final completion.
• Quality check paperwork to ensure compliance and audit satisfaction.
• Ensure excellent communication by attending operational meetings with the team.
• Point of contact for FM services including maintenance, repairs, fabric works & requirements.
• Assist with setting up meeting rooms and layouts when required
• Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service.
• Ensure all signage and artwork is on brand and compliant removing any non-conformity.
• Undertake basic reception duties e.g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc
• IT support e.g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible, logging IT tickets where fix isn't possible, and tracking job through to completion
• Understand escalation process both on client and business side for reporting all operational and risk issues;
• Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met
• Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks
• Set up monthly drinks and assist with other office events
• Organise couriers incoming/outgoing post return leavers IT kit to London
• Comply with Health, Safety and Environmental policies and audit compliance.
• Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management
• Responsible for ensuring Front of House is covered at all times arranging temps when required
• Be the face of Workplace & ‘go to’ person for all workplace related matters.
• Landlord liaison around access permits, booking in contractors, loading bay etc. .
• Support office moves and re-locations.

Knowledge

• Customer service background essential
• Knowledge of Facilities Management processes preferable
• IT Skills, Outlook, Excel, Word.

Skill & Experience

• Good attention to detail
• Pro-active and hands on
• Ability to show initiative
• Must have excellent communication skills
• Excellent organisational skills and the ability to prioritise a busy workload
• Knowledge of the FM discipline ideal
• Ability to work alone or as part of a team
• Ability to work closely with / manage contractors & third party suppliers on a day to day basis;
• Experience of developing relevant client relationships
• Previous experience of working within a in a high profile corporate environment

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