Your new company
A well-established and highly respected utilities and engineering organisation is seeking an Administrator to join its busy operations team. Operating across a large customer network, the organisation is committed to delivering a safe, reliable and high-quality service while maintaining exceptional standards of customer care and operational excellence. Working within a fast-paced environment, you will play a key role in supporting engineers, customers and internal teams to ensure the smooth delivery of essential services.

Your new role
As Administrator, you will act as a central coordination point between field-based engineers, customers and internal stakeholders. You will be responsible for scheduling and dispatching engineering work, maintaining accurate operational records and supporting the delivery of excellent customer service.Key responsibilities will include:

• Coordinating engineers' daily schedules and workload allocation.
• Supporting emergency response activities, including rota administration and system updates.
• Maintaining accurate records and ensuring operational systems remain up to date.
• Preparing and updating management reports and performance information.
• Managing customer enquiries, booking appointments and resolving service-related queries.
• Liaising with internal departments to ensure timely resolution of customer issues and complaints.
• Processing customer quotations and renewals accurately and within deadlines.
• Handling incoming calls and providing administrative support including filing, record management and correspondence.
• Acting as a key support contact for engineering and technical teams by providing accurate information and documentation.

What you'll need to succeed
To be successful in this role, you will have previous experience in a busy administrative or office-based environment and be confident managing multiple priorities within demanding timescales.You will demonstrate:

• A minimum of 5 GCSEs (or equivalent) at Grade C/Level 4 or above, including English Language and Mathematics
• A minimum of 1 year's administrative experience alongside relevant qualifications, or at least 2 years' office administration experience.
• Experience managing high volumes of enquiries while maintaining accuracy and attention to detail.
• The ability to respond effectively to urgent and changing priorities.
• Excellent organisational and communication skills.
• Strong Microsoft Office skills, including Excel and the use of formulas.
• A customer-focused approach with the ability to build positive working relationships across teams.

Previous experience supporting field-based teams, handling customer queries or complaints, or coordinating engineers or contractors would be advantageous.
What you'll get in return

• £25,983.50 per annum
• Permanent, full-time position
• Belfast-based role
• Monday to Friday working hours
• Opportunity to gain experience within a busy engineering and operations function

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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