Position: Property Manager Location: North West London, NW3 Salary: £35k - £40k Depending on experience Hours: Monday–Thursday: 9:00am–6:00pm. Friday: 9:00am–5:30pm Responsibilities: Our client, a well-established London-wide independent estate agent, is looking for an experienced Property Manager to manage a portfolio of approximately 150 properties from their head office in North West London. Duties and responsibilities: * Managing a property portfolio and ensuring landlords and tenants receive a high level of service. * Liaising with branches to ensure properties are ready for move-in. * Agreeing and managing landlord float funds for property-related invoices. * Dealing promptly with routine and emergency maintenance issues, liaising with contractors, landlords, block managers and developers where required. * Responding promptly and effectively to internal and external complaints. * Processing and authorising contractor invoices and requesting additional funds from landlords where necessary. * Ensuring effective communication between the company, landlords and tenants. * Dealing with insurance claims, including liaising with block managers, loss adjusters and contractors and arranging estimates. * Inspecting properties, submitting reports to landlords and following up on any works or requirements. * Reviewing check-out reports, quantifying deposit deductions and liaising with landlords and tenants to negotiate agreements. * Maintaining clear communication between Property Management, Lettings, Accounts and overseas offices. * Ensuring ARLA Propertymark guidelines are followed. Property Manager Specification: * Ideally ARLA Propertymark qualified to Level 3, although this is not essential. * Minimum 4 years' experience in a similar property management role. * Experience dealing with maintenance issues, inspections, deposits and the Tenancy Deposit Scheme. * Basic knowledge of heating and hot water systems, plumbing and electrical matters. * Strong knowledge of Microsoft Word, Excel and Outlook. * A strong focus on customer service and delivering the right results. Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understanding