As a BI & Data Analyst in the music and entertainment industry, based in London, you'll focus on interpreting data and creating actionable insights to support the company's decision-making processes. Your role will involve working with various teams to ensure data accuracy and deliver meaningful reports that drive business growth.

Client Details

A company operating in the music and entertainment industry and are based in London.

Description

• Lead the analysis, design and delivery activity required for the project commitments, including completing SLA rework that require senior or lead data analysis capability.
• Analyse current and future-state business processes, translating requirements into clear business requirements, data requirements, user stories, acceptance criteria and delivery artefacts.
• Design and support delivery of a revised Salesforce categorisation data model, ensuring governance and reporting needs are understood and documented.
• Using federated data sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations.
• Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third-party stakeholders.
• Identify opportunities for automation and produce, or provide input into, the analysis and design outputs needed to support effective, scalable and controlled automation within the future-state solution.
• Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance.
• Participating in the squad as agreed, provide the link between the membership business teams, data and analytics teams, technology delivery teams, ensuring requirements, risks, assumptions and dependencies remain clear throughout the delivery lifecycle.
• Support testing, validation and implementation activity by defining, or helping to define, testable requirements, reviewing outputs, analysing defects and ensuring delivered solutions meet agreed business and data outcomes- per squad R&Rs

Profile

• Significant experience in a senior business analyst, data analyst, business intelligence or analytical delivery role, ideally within complex transformation or service improvement programmes.
• Proven ability to analyse complex business problems, processes, data flows and service performance requirements, and translate them into clear, structured delivery outputs.
• Experience of data modelling, data categorisation, demand analysis, reporting requirements and dashboard design, with the ability to define meaningful measures, controls and performance indicators.
• Experience working with CRM, case management, workflow or service-management platforms; Salesforce experience is desirable.
• Strong understanding of the software development lifecycle, Agile delivery practices, requirements management, testing and implementation governance.
• Excellent stakeholder management, facilitation and communication skills, with the ability to work confidently across business, technology, data and third-party teams.
• Advanced analytical capability and confidence using data tools, reporting platforms and Microsoft applications; Power BI or equivalent visualisation experience is desirable.
• Ability to manage multiple priorities, make sound judgements from incomplete information and produce high-quality documentation at pace.

Job Offer

• Permanent role in the Leisure, Travel & Tourism industry.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.