Role - Engagement Administrative Officer

Salary – £31,166

Location – London SW6

Hours – Full time, Monday to Friday, potential for hybrid

System knowledge – Salesforce is desirable

Overview

A key team member, they are responsible for providing administrative and clerical support to the Engagement Team.

Key tasks

• Provide administrative and clerical support to the Engagement Team, including answering correspondence, taking messages, enquiry handling from a variety of sources, including employers, reservists and military units relating to the basic facts of reserve service.
• Maintain, store, account for and order certificates, employer engagement publications and promotional gifts.
• Manage the Engagement team diary, including arranging employer and unit visits and making administrative and travel arrangements.
• Responsible for data management and statistics preparation, in conjunction with external support organisations, to include updating and maintaining the regional element of the national employer engagement database, CRM Salesforce with the ability to extrapolate key information for use.
• Provide administrative support to Engagement events in conjunction with any external support to include maintenance of mailing lists, invitation mailings, responses, issuing joining instructions, production of delegate listings, name badges, follow up evaluation questionnaires.
• Raise Procurement orders as required for the Engagement team and ensure invoices are paid in a timely manner on behalf of the Association.

Essential Competencies:

• Previous administrative or clerical roles.
• Intermediate Computer Literacy including Microsoft Office applications.
• Have good communication, numeric and interpersonal skills.
• Ability to work autonomously and as part of a team.
• Flexibility, multitask, ability to analyse and problem solve.