Job - Customer Service Coordinator Location - Birmingham Salary - £32k My client is looking for a Customer Services Coordinator to cover a 9 month maternity contract. You will be someone who can manage customer orders efficiently while providing excellent service and working closely with several internal departments. Key Responsibilities * Processing sales orders and maintaining accurate order records. * Managing customer enquiries from order placement through to delivery. * Keeping customers informed about order progress, delays, changes, or supply issues. * Coordinating with Sales, Production, and Finance teams to ensure smooth order fulfilment. * Resolving customer issues and providing clear feedback. * Carrying out customer verification checks. * Supporting general administrative tasks and project work when required. Key Skills and Experience Required * Strong customer service skills * Excellent verbal and written communication * Professional and friendly telephone manner * Ability to work collaboratively as part of a team * Good organisational and problem-solving skills * Proficiency in Microsoft Outlook, Word, and Excel * Experience using CRM systems (Salesforce preferred) * Proactive attitude and ability to take initiative Good benefits, parking on-site and an early finish on Friday