Do you thrive on delivering exceptional customer service while balancing cost-effectiveness and enjoy visiting customers to make a real difference when they need support most? If so this could be the role for you.

• Working from a home base covering the South East region, you will deal with a portfolio of property related losses.
• You will be responsible for providing a customer-focused and cost-effective service by visiting domestic & commercial property claims customers.
• The role involves visiting customers to assess liability, build work scopes, draw floorplan, validate claims against policy cover, agree settlements, and determine the best management route for the claim.
• Responsibilities also include recording evidence, appointing suppliers, making liability decisions, and creating initial reserves using claims scoping software.
• You will sometimes work out of the area to support major incidents.

About you:

• Candidates must be experienced handling property insurance claims, loss adjusting cases or investigations within a regulated environment.
• Experience with property inspections, virtual assessments, commercial claims, and scoping systems such as Cotality and/or Xactimate would be advantageous.
• You must have exceptional empathy and communication skills, adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.

Salary & Benefits:

In return they offer a competitive salary, company car, bonus, excellent pension, 29 days holiday and more.