Business Analyst/Customer Journey Manager - Finance Transformation

Bristol / Edinburgh - hybrid

6 months contract

Salary £65,500pa, Day Rate via Umbrella Company also available

Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful.

They are seeking a Business Analyst to join the team on an initial 6 month contract with the potential to extend. You will be hybrid working being located at one of the above locations 2 days a week with the remainder of time working from home. This position is working Monday to Friday, 35 hours per week.

The Opportunity

My client is seeking an experienced Business Analyst to support a high-profile Finance Transformation Programme. You'll play a key role in improving finance planning, forecasting and management reporting capabilities through process improvement, modern planning technologies and AI-enabled solutions.

Working within a cross-functional team, you'll help define future-state processes, customer journeys, reporting requirements and data capabilities while engaging with senior stakeholders across the business.

What You'll Be Doing

• Lead discovery, analysis and design activities across finance transformation initiatives.
• Facilitate workshops with stakeholders, finance teams, product owners, architects and SMEs.
• Map current and future state processes to improve efficiency, controls and user experience.
• Translate business requirements into customer journeys, features and user stories.
• Define requirements for planning, reporting and management information solutions.
• Work with engineering and data teams to shape target operating models and data processes.
• Support delivery from requirements through testing and implementation.
• Produce high-quality business documentation and process maps.
• Drive alignment across transformation workstreams.

Essential Experience

• Experience delivering finance transformation, business transformation or change programmes.
• Strong understanding of planning, forecasting, budgeting and management reporting processes.
• Experience gathering and documenting complex business requirements.
• Strong business analysis and customer journey mapping skills.
• Experience facilitating workshops with senior stakeholders.
• Ability to lead requirements activities independently.
• Experience working in agile environments with product, engineering and testing teams.
• Strong analytical, stakeholder management and communication skills.

Preferred Knowledge & Skills

Experience with one or more of:

• Oracle EPM, FCCS, EPBCS
• IBM Planning Analytics
• Power BI
• Looker / GCP Looker
• Other Enterprise Performance Management (EPM) platforms
• Financial planning and forecasting solutions

Qualifications

One of the following is desirable:

• ACA, ACCA, CIMA or equivalent
• Finance-related degree
• Relevant finance planning, reporting or management accounting experience

Personal Attributes

• Strong stakeholder engagement and collaboration skills
• Attention to detail
• Proactive and accountable approach
• Confidence engaging with senior leaders
• Ability to work in a fast-paced transformation environment

Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.

This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.