Household Claims Handler, Bolton (BL7) – up to £28,000 – Monday to Friday, 9–5. Got household, home or property claims experience and want a caseload that's genuinely yours? An FCA-regulated insurer on the edge of Bolton has taken on a big new contract and is growing its household claims team. They need an experienced Household Claims Handler on a straight 9–5. What the Household Claims Handler does * Own household claims from first notification to settlement: escape of water, storm, accidental damage, theft, buildings and contents claims * Check policy cover and gather what's needed to move each claim forward * Appoint and manage the suppliers and trades who put things right * Keep customers updated clearly and honestly through every claim * Spot and refer potential fraud on home insurance claims What you'll bring * Household, home or property claims experience – around 12 months is plenty. Validation, home emergency and desktop claims count too * Strong insurance customer service backgrounds will also be considered * Confidence on the phone and across several claims systems * GCSE English and Maths at C/4 or above * A full driving licence – the site isn't reachable by bus for 9am Pay and benefits * £24,479 – £28,000 depending on claims experience * 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends * Fully funded CII qualifications * Holiday that grows with service, holiday buy and sell, and your birthday off * Contributory pension, cycle to work scheme, free on-site parking, casual dress Next step Send your CV and we'll ring you to talk the claims role through properly – the team, the caseload and who the employer is