Our client is looking to hire an Assistant Development Manager to work on a residential scheme based in SE London. The ADM will play an important role to support the Development Manager in the day-to-day management of this residential development, helping to ensure that the estate is safe, well maintained, compliant and delivers a consistently high standard of service to residents.

Salary: £40,000 - £45,000 per annum

Hours: Monday to Friday, 9am to 5pm or 10am to 6pm

Responsibilities:

• This is a hands-on, site-based role with a strong operational and resident-facing focus.
• Responsibilities include resident relations, estate operations, building compliance, contractor management, staff supervision, procurement, financial administration, insurance claims, and the coordination of maintenance and remedial works.
• Support the Development Manager in overseeing the day-to-day operation of the development and take responsibility for agreed operational matters as delegated.
• Maintain a visible presence across the development and proactively identify operational, maintenance and service issues.
• Monitor cleaning, landscaping, security, concierge, housekeeping, maintenance and other estate services.
• Conduct regular site inspections and identify defects, maintenance requirements, health and safety concerns and potential compliance issues.
• Assist the Head of Finance and Development Manager with the preparation and monitoring of service charge budgets.
• With support from the Head of Finance, monitor expenditure against approved budgets and identify material variances where appropriate.
• Support the Development Manager with the day-to-day supervision and performance management of concierge, housekeeping and other site-based staff, as required.
• Coordinate effective rota management for day and night staff and assist with arrangements for appropriate cover.

Skills & Experience

Essential

• Experience in residential property, estate, facilities or block management.
• Working knowledge of health and safety and building compliance requirements within a residential environment.
• Strong customer service and relationship-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, contractors and stakeholders effectively.
• Strong organisational, administrative and reporting skills.
• Confidence in dealing professionally with residents, leaseholders, contractors, colleagues and other stakeholders.
• Experience obtaining quotations and procuring services, products or minor works.
• Good attention to detail and the ability to maintain accurate records.
• Ability and willingness to take ownership of issues and follow them through to resolution.
• A proactive, practical and solutions-focused approach to operational issues.
• Ability to work both independently and as part of a wider management team.
• Good IT skills, including competence with Microsoft Office and the ability to use property or estate management systems.

Personal Attributes

The successful candidate will be:

• Professional, approachable and confident when dealing with residents and stakeholders.
• Calm and measured when dealing with complaints, incidents or challenging situations.
• Proactive and willing to take ownership of matters through to resolution.
• Highly organised with strong attention to detail.
• Able to prioritise effectively in a busy residential environment.
• Practical and solutions-focused.