Do you pride yourself in having strong customer service skills?

Are you a highly organised individual, with the ability to work in a fast-paced environment?

Then consider the role of Employability Administrator at Reed in Partnership!

This is a 9-month Fixed Term Contract ending in July 2027

Please note, internal applications for this role close on 30/10/2026.

Who we are:

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Our Restart Scheme, funded by the Department for Work and Pensions (DWP), focuses specifically on supporting the long-term unemployed who are referred by their local Job Centre Plus. We provide them with up to 12 months of personalised support to enter or re-enter the workforce.

What is the role about?

The Administrator supports a team of Employment Advisers and Trainers in the day-to-day delivery of the Restart Scheme to participants referred to us by their local Job Centre Plus. This role will involve delivering excellent customer service by telephone and to those attending our offices, accurately inputting and managing customer data using several databases, and scheduling and supporting training sessions delivered on site. The Administrator helps to ensure our participants receive timely, well-coordinated support when accessing the Restart Scheme, so being able to thrive in a fast-paced, customer-focused environment is key for success in this role.

Just some of your day-to-day responsibilities will include:

Taking Ownership

• Receiving and processing incoming participant referrals from Job Centre Plus.
• Producing and monitoring reports when required e.g. Course attendance register for trainers.

Being Fair, Open, and Honest

• Being the first point of contact for participant queries about the Restart Scheme, both in person and by telephone, providing them with a professional and timely response.
• Issuing vouchers and petty cash to participants in line with strict procedures.

Working Together

• Collaborating with Advisers and Trainers to schedule participant appointments and courses and rectify any paperwork inconsistencies.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus, much more that can be found on our website

The Administrator role offers you the opportunity to carry out meaningful work that fosters teamwork while following clear processes. At Reed in Partnership, our values—Fair, Open & Honest, Take Ownership, and Work Together—guide everything we do. Join us in delivering services that make a real difference.

To be successful in this role, we are looking for someone with:

• At least one year’s previous demonstrable experience in providing a high-quality customer service both face to face and by telephone, in a target driven environment (e.g. Contact centre or retail).
• At least one year's previous demonstrable experience of high-volume input into complex databases where accuracy is essential
• Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process.
• A very high level of attention to detail with a desire to ensure accuracy at all times
• Excellent decision-making skills.
• Advanced knowledge of Excel and Microsoft Word
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

Desirable Criteria:

• Knowledge of the Government's Skills or employability agenda ideally gained through work within the sector.
• Understanding or experience of training or learning administration.
• Fluency in more than one language