Interim Voids Manager

6 months

West Midlands

c £300 - £400 per day

MRG is exclusively partnering with a well-established Housing Association in the West Midlands to appoint an Interim Voids Manager during a period of organisational transformation and service improvement.

This is an excellent opportunity for an experienced housing professional to lead the voids service, driving performance, reducing re-let times, improving customer outcomes, and ensuring homes are brought back into use efficiently and cost-effectively.

The Role

Reporting into the senior housing leadership team, you will:

• Lead and manage the voids and lettings turnaround function.
• Drive improvements in void turnaround performance and letting times.
• Oversee contractor and internal delivery performance.
• Identify process efficiencies and embed best practice across the service.
• Monitor budgets and ensure value for money.
• Produce performance reports and action plans for senior stakeholders.
• Work collaboratively with asset management, repairs, housing management and customer service teams.

About You

We are seeking an individual who can demonstrate:

• Significant experience managing voids services within a housing association, local authority or social housing environment.
• A proven track record of improving void turnaround times and service performance.
• Strong operational leadership and stakeholder management skills.
• Experience managing contractors and repairs-related services.
• The ability to quickly assess challenges and implement practical solutions.
• Excellent performance management and data analysis capabilities.

MRG is a leading executive search and interim management consultancy working across housing, public services and the not-for-profit sector. This assignment is being managed exclusively by MRG.