Housing Services Officers

Location: Kirklees Council, Flint Street, Fartown, Huddersfield, West Yorkshire, HD1 6LG

Contract: Temporary Assignment (3 - 4 Months)

Hours: Full Time

Pay Rate: £13.26 per hour PAYE

Working Pattern: Hybrid Working

Kirklees Council is seeking three Housing Services Officers to support the efficient management and allocation of vacant council properties.

Working within a busy housing team, you will be responsible for helping to minimise void rental loss by ensuring properties are advertised, allocated and re-let as quickly and efficiently as possible. You will liaise with a range of internal teams and external partners to support the lettings process and ensure homes are brought back into use promptly.

This is an excellent opportunity for candidates with housing, administration or customer service experience who enjoy working in a fast-paced environment and making a positive difference to local communities.

Day-to-day of the role:

• Carry out all administrative duties relating to tenancy terminations and receipt of keys.
• Verify and process relevant tenancy documentation accurately.
• Create high-quality, informative property adverts to support intelligent lettings.
• Ensure vacant properties are advertised promptly to minimise rent loss.
• Monitor empty properties and track progress of works required before re-letting.
• Allocate properties in accordance with the Council's Allocation Policy and Choice Based Lettings procedures.
• Manage offers, refusals and re-offers efficiently to reduce turnaround times.
• Work proactively to minimise void rental losses and support performance targets.
• Organise accompanied and multi-property viewings in partnership with Housing Officers.
• Liaise with partners, including the Accessible Homes Team, to maximise appropriate use of adapted properties.
• Maintain accurate records and case information.
• Support other housing-related tasks as required.

Required Skills and Qualifications:

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Experience managing workloads and meeting deadlines.
• Good communication and customer service skills.
• Ability to work effectively with a range of stakeholders and partners.
• Strong IT skills, including experience using databases and Microsoft Office applications.
• Ability to work independently and as part of a team.
• A proactive approach to problem-solving and service delivery.
• Housing services.
• Lettings and allocations.
• Choice Based Lettings systems.
• Local authority environments.
• Property or tenancy administration.
• Customer-focused administrative roles.

Working Arrangements

This role offers a hybrid working model across various sites within Kirklees.

• Minimum of one day per week office-based.
• Office locations include:
  • Flint Street, Huddersfield
  • Beck Lane, Heckmondwike
• Remaining time may be worked across other service locations and remotely, subject to service requirements.

Benefits:

To apply for the Housing Services Officers position, please send your cv to