If you know your way around a staircasing transaction and enjoy guiding people through one of the biggest decisions of their lives, this one is worth a look. It's a remote role with a well established housing provider, paying £28,000 to £30,000. Our client is a national housing management provider with three decades of experience. Their homes team looks after affordable, private rented and leasehold properties for local authorities, registered providers and investors. They have a strong people first culture, and they care about how they treat both their staff and their customers.

The role

As Shared Ownership Officer, you'll be the main point of contact for shared owners across the portfolio. You'll guide customers through resales, staircasing and other transactions from first enquiry to completion, and make sure everything stays compliant with leases and S106 agreements. The role is remote, Monday to Friday, and suits someone based in or around London.

What you'll be doing

• Handling enquiries from shared owners quickly and professionally
• Progressing resales, staircasing, transfers of equity, remortgages and lease extensions through to completion
• Listing homes and working with sales agents, solicitors and financial advisers to keep cases moving
• Checking transactions against lease terms and S106 requirements
• Keeping systems and trackers accurate for reporting and KPI's
• Updating clients on transaction progress and service performance

Skills and experience

Essential

• Experience in shared ownership, leasehold, property sales or housing
• A solid understanding of resales and staircasing
• Strong customer service skills
• The organisation to manage multiple live cases at once
• A sharp eye for detail

Desirable

• Knowledge of transfers of equity, remortgages and lease extensions
• Experience working with S106 agreements
• Involvement in process improvement or mobilisation projects