Interested in building a career in HR? If you have customer service or administrative experience and enjoy helping people, this could be a great opportunity for you.

We’re looking for HR Administrators to join our People Services team in Newcastle, supporting colleagues and managers across Sopra Steria with a range of HR queries and processes.

You’ll help keep our HR processes running smoothly by responding to queries, updating records and supporting employee changes. You’ll also build your knowledge of HR systems, learning from experienced colleagues as you develop your skills and progress your HR career.

What you need to know:

• This is a permanent, full-time role based at our Newcastle office.
• You’ll work in the office on Tuesday, Wednesday and Thursday, with the flexibility to work from home on Monday and Friday.
• Standard working hours are 9am to 5pm, although some flexibility may be available.
• You’ll join a supportive team where collaboration, learning and development are encouraged.

What you’ll be doing:

• Responding to employee and manager queries by phone and email, providing timely and helpful support.
• Supporting key employee processes, including new starters, employment changes and leavers.
• Updating HR systems, maintaining accurate employee records and preparing correspondence.
• Working with colleagues across People Services, Recruitment and Payroll to resolve queries and keep processes running smoothly.
• Following established procedures, protecting confidential information and escalating complex queries when needed.

What you’ll bring:

• Customer service or administrative experience, with a helpful and professional approach.
• Curiosity and a willingness to learn new skills, systems and processes.
• Strong organisational skills, with the ability to prioritise queries and tasks and meet deadlines.
• Good attention to detail and a commitment to maintaining accurate records.
• Confidence using IT systems and Microsoft Office, with the ability to learn new systems.

Previous HR experience is beneficial but not essential. If you’re keen to learn and develop your career in HR, we’d love to hear from you.

Employment Type: Full-time, Permanent

Location: Newcastle

Security Clearance Level: SC Clearance

Salary: £28,000

Benefits: 25 days’ annual leave, with the option to buy additional days, health cash plan, life assurance and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK, from helping the Government provide essential public and health services that offer more convenience and choice to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!