Customer Service Agent – Chat-Based Support

Location: Bournemouth Town Centre (office-based)

Salary: Up to £33,000 (dependent on experience)

Due to rapid growth we are adding to our team!

Are you passionate about helping people and working with a product you genuinely believe in?

We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.

This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.

What you’ll be doing:

• Providing high-quality customer support via chat and email
• Troubleshooting issues and guiding users through the software
• Ensuring customers have a positive, seamless experience
• Working closely with the wider team to share feedback and improve processes

What we’re looking for:

• Experience in customer service or customer support (SaaS experience is a bonus)
• Strong written communication skills
• A problem-solving mindset with great attention to detail
• Ability to commute to Bournemouth Town Centre within 45–60 minutes

What’s on offer:

• A team that genuinely believes in the product and values your input
• A commercially savvy yet supportive manager
• The opportunity to be part of an exciting growth story in a competitive market