Emergency Housing Officer

Wembley Based Local Authority | Hybrid Working
£21.41 PAYE per hour | £28.19 Umbrella per hour
Immediate Start | Ongoing Temporary Assignment

A Wembley-based Local Authority is seeking an experienced Emergency Housing Officer to support the day-to-day delivery of emergency accommodation services for households in urgent housing need.

Key Duties

• Arranging and managing emergency accommodation placements.
• Verifying occupancy of emergency accommodation units.
• Managing household moves and cancellations to maximise the use of available accommodation.
• Creating placements, setting up rent accounts, opening/closing bookings, and creating properties on NEC.
• Working closely with Housing Benefits to maximise benefit take-up for residents in emergency accommodation.
• Building and maintaining strong relationships with landlords and accommodation providers.
• Processing landlord invoices accurately and in line with council procedures.
• Ensuring tenancy and licence documentation is completed correctly and in accordance with housing legislation.

Essential Requirements

• Extensive experience using:
  • NEC Housing (placements, rent accounts, bookings, and property creation)
  • CRM
  • Locata
• Strong knowledge of:
  • Section 188 Licence Agreements
  • Section 193 Licence Agreements
  • Non-Secure Tenancies
  • Homelessness and housing legislation
• Excellent IT and Microsoft Office skills.
• Strong written and verbal communication skills.
• Experience supporting vulnerable residents with empathy and professionalism.
• Ability to work effectively in a fast-paced environment and manage competing priorities.

Additional Information

• Hybrid working available.
• Immediate start.
• Ongoing temporary booking.
• A clear Basic DBS is required.

This role would suit an experienced homelessness or temporary accommodation professional with a strong background in emergency housing placements and housing systems.